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Key elements that offer
all the benefits of the latest
in unified communications
and collaboration
The Advanced Applications are enhancements further to our feature rich software that comes standard with every extension licence. Being enhancements above and beyond the standard offerings they are not for everyone. Some businesses have requirements above and beyond for all sorts of reasons.
bringing together
voice,
video conferencing,
mobility,
collaboration
presence and
E-MetroTel Hospitality Advanced Application Add-on
With a suite of the most powerful hospitality management features available combined with the ability to integrate with the most popular property management systems [PMS], the E-MetroTel platform puts total guest management under your control.
E-MetroTel Contact Centre Wallboard Advanced Application Add-on
Gives Contact Centre personnel the ability to instantly assess their operational performance at any given time. It displays key performance indicators and statistics from the call operation among agents belonging to a certain queue
E-MetroTel Contact Centre Reporting Advanced Application Add-on
Incredible Customer Service. Powerful contact centre features, advanced real-time reporting, and work anywhere capability. Your agents can also provide faster and better customer service with our free Infinity One browser or client based IM, chat, and voice application.
E-MetroTel Notifier Advanced Application Add-on
Automates group notification to a large group of individuals that is configurable and can be done in seconds. Notifier helps improve call-out process efficiency, reduced calling times from hours to minutes while enabling critical resources to focus on emergency response
E-MetroTel Scheduled Announcements Advanced Application Add-on
Helps you share information, whether it’s a pre-recorded message, musical reminder or other audio notification, anywhere, anytime. Not restricted to within the network external phone extensions such as other multi-site locations, remote home offices and mobile devices.
E-MetroTel External CDR Interface Advanced Application Add-on
CDR records are backed up to the External CDR Interface on a scheduled basis. Administration is performed via the Web-based Configuration Utility. The records can be searched, downloaded, viewed and deleted as required.
E-MetroTel TAPI Service Provider Advanced Application Add-on
A driver installed to enable communication and initiate outbound calls and hang-up calls using MS Outlook, MS Dialer or any TAPI compatible applications. Receive inbound calls with basic caller info, screen pop-ups and display caller info on screen.
E-MetroTel Enhanced Archive Advanced Application Add-on
Call recording files as well as CDR records are backed up to the Enhanced Archive Server on a scheduled basis. Administered via the Web-based Configuration Utility, the Server provides a simple interface to search, download, listen and delete call recordings and CDR records.
check out the ways
Advanced Application Add-ons
can enhance delivery
There are particular regulatory and compliance requirements for the finance industry such as PCI-DSS and GDPR. The Advanced Application Add-ons assist in meeting those regulatory and compliance requirements.
Other organisations have custom specific requirements for their own reasons and the Advanced Application Add-ons assist in that environment. Many Contact Centres have requirements that need them to control certain switching functions of their Contact Centres where the TAPI interface can assist with customer specific applications directing certain switching requirements.
Analysis of CDR data and call recordings
can be a useful training and auditing tool, so storage of this data is another requirement of many customer focused customers. All this is available by utilising some of the Advanced Application Add-ons.
The healthcare industry have requirements that are not necessarily covered by standard PBX features and facilities so the Advanced Application Add-ons may be of assistance in filling those gaps. Notifier and even Scheduled Announcements are useful applications that are taken up within their particular industry.
All Advanced Cloud Application Add-ons are a one-off purchase price or the customer may wish to amortise in the per licence cloud subscription fee across 36 months.
