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CCaaS: Service or OnPrem -
work from anywhere with
Contact Centre as a Solution
Nortel was the market leader in
Contact Centre technology ...
Now the technology is back and advanced through E-MetroTel and IP Fusion Teams.
Incredible customer service with powerful contact centre features giving agents work anywhere capabilities and advanced real time reporting - status via E-MetroTel's FREE InfinityONE™ browser or client based IM, chat and voice app.
contact
centre
communications
market
leading
As with all E-MetroTel solutions deployment methods are available in the Cloud, onsite via virtualisation on your existing server or On Prem as an appliance.
E-MetroTel's Call Centre tools provide skills-based routing, overflow and load balancing, built-in IVR and text-to-speech, channel listen and whisper, real-time and historical reports and more.
the work from anywhere concept continues
through E-MetroTel's advanced mobility options
a flexible, scalable and totally secure solution
to route incoming calls